Refund policy
Thirty days, no questions asked. If AIOS Lite is not what you wanted, email us within thirty days of purchase and we refund the full amount.
How to get one
Send a message through the contact page with the email address you used to buy. That is the whole process. You do not have to explain yourself, you do not have to prove you tried it, and we will not send you through a retention script.
How long it takes
We start the refund within two business days. Once started, Stripe returns the money to the card you paid with, which typically takes a further five to ten business days depending on your bank. We cannot make that part faster.
Software you already downloaded
We do not attempt to claw back the files, and there is no activation to revoke. We ask you to stop using it and delete your copy. We rely on you being decent about it, which is a deliberate choice — the alternative is treating every customer as a suspect.
The annual renewal
The same thirty days applies to each yearly renewal charge. If a renewal catches you by surprise, tell us and we will refund it. You can also cancel before a renewal so it never charges in the first place.
If your computer cannot run it
That is a refund, not a support argument. The requirements are published openly on the guide page before you buy, and if we have not made them clear enough that is our failure rather than yours.