Contact
One inbox, read by a person. We aim to answer within one business day and we do not use a ticket maze.
What to include
For a support question, tell us your Windows version, roughly how much RAM the machine has, and what happened — including the exact wording of any error. For a refund, the email address you bought with is all we need.
What we cannot help with
We cannot debug the open-source runtime or the models themselves beyond how our package uses them, and we cannot make a small local model behave like a frontier hosted one. If your machine is below the published requirements, the honest answer is a refund rather than a workaround.
We do not have a phone line. A small operation with a phone number
either never answers it or stops building anything, and we would rather answer email
properly.
Questions about this page
How quickly do you reply?
We aim for one business day. There is no ticket system and no chatbot in front of the inbox — a person reads it.
Is there a phone number?
No. We answer email instead, and we would rather answer it properly than staff a phone line we could not cover.
Where do I send a refund request?
The same address, [email protected], with the email you used to buy. No reason is required within thirty days.